Returns Policy If you are not completely satisfied with your purchase, we're sorry to hear that, however, all items are custom made and are final sale. NO REFUNDS, RETURNS OR EXHCHANGES. Shipping Processing time could take up to 5 -10 business days on some custom orders. Orders are shipped via USPS or FEDEX within 1-3 business days after processing is complete. FEDEX DOES NOT SHIP TO P.O. BOXES. A tracking number will be sent notifying customers of shipment once orders have shipped. Once orders are dropped off to our carrier we are no longer responsible for the package. Please provide correct shipping info at time of purchase we cannot change addresses after purchase is complete due to liability reasons with shipping. If you have any questions or problems, CONTACT US directly for help. When inquiring about an order please allow 24-48hrs for a response. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.